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Appendix A Troubleshooting and Support 63
Display
The display is too dim
• The brightness may be set too low. Use Motion Dashboard to increase the brightness.
See “Adjusting the display brightness” on page 27.
The desktop area is larger than the display
• The display resolution may be set higher than the native resolution of the LCD display.
In this case, the desktop area scrolls as you move around. Use Windows Display
Properties to decrease the display resolution to 1024 × 768 pixels. For more information,
open Windows Help and Support and search for “change resolution”.
The display is unreadable or distorted
• The display resolution might not match the native resolution of the LCD display. You
can use other display resolutions, but you will get the best display quality when the
display resolution matches the native resolution of the LCD display. Use Windows
Display Properties to set the display resolution to 1024 × 768 pixels. For more
information, open Windows Help and Support and search for “change resolution”.
• The display driver may have been removed or become corrupted. Use Windows Device
Manager to reinstall the driver. For more information, open Windows Help and Support
and search for “update driver”.
Input
The system does not respond to the pen I am using
• You may be using an improper input device. Only Motion Computing digitizer pens can
be used. The system does not respond to other pens or to a plastic stylus.
• You may be using the wrong pen. Occasionally, a particular pen may not work with a
particular unit. If you are in an environment with multiple units and pens, try using a
different pen. You can also tether the pen to the unit to ensure that a pen stays with it.
The pointer on the screen does not align with the pen
• The pen may need to be calibrated. See “Calibrate the digitizer” on page 7.
When I write, I inadvertently click the function button on the pen
• Adjust how you hold the pen. Avoid resting your finger on the function button. You can
also use the Pen and Input Devices window to disable the button. See “Configuring pen
options” on page 25.
The function button does not work
• The function button may not be enabled. You can use Tablet and Pen Settings window
to enable the function button. See “Configuring pen options” on page 25.
• You may not be pressing the button early enough. Try pressing the function button
before you touch the pen to the display surface.
- User’s Guide 1
- Motion C5 1
- Motion F5 1
- Contents 3
- Getting Started 7
- Overview 8
- Right side 9
- Top side 10
- Back side 11
- Setting up the system 12
- Step 2: Turn on the system 13
- 8 Chapter 1 Getting Started 14
- “Restoring data” on page 59 14
- Features 15
- Function button 16
- Battery gauge 17
- Front panel buttons 18
- Security 19
- Windows Security button 20
- Fingerprint reader 20
- Cameras (optional) 21
- Bar code scanner (optional) 22
- RFID reader (optional) 23
- Smart card reader (optional) 23
- Microphones 23
- Docking connector 24
- Wi-Fi (802.11a/g/n wireless) 24
- Mobile Broadband 25
- GPS Receiver 25
- Bluetooth wireless 26
- Power adapter 26
- Using the System 27
- Using Motion Dashboard 28
- Using the pen 29
- Using Tablet PC Input Panel 30
- Configuring pen options 31
- Using the display 33
- Using the bar code scanner 34
- Using the cameras (optional) 36
- Smart card 37
- Smart card reader 37
- Using speech recognition 38
- Using the battery 40
- Hot swapping the battery 42
- Disposing of used batteries 43
- Using power management 44
- Using Wi-Fi (802.11a/g/n) 45
- Using the SIM card slot 47
- Using the GPS Receiver 48
- Using the Connection Manager 48
- Using Bluetooth 49
- Capturing a fingerprint 51
- Using password replacement 54
- Using the password wizard 54
- Using Windows Security Center 56
- Setting a BIOS password 57
- Finding additional software 58
- Care and Maintenance 59
- Standard display 60
- View Anywhere display 60
- Disinfecting procedures 61
- Cleaning solutions 62
- Replacing pen tips 63
- Ordering new pens 63
- Traveling with the system 64
- Creating a backup archive 65
- Restoring data 65
- Troubleshooting and 67
- Dashboard button 68
- Camera button 68
- Ports and connectors 70
- Frequently asked questions 71
- Specifications 72
- Service and support 73
- Numerics 75
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